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Wes Kao

How to communicate like an operator.

Newsletter Career Weekly Updated Sep 2026

About

Wes Kao writes about communicating like an operator: how to make a point clearly, persuade a room, and write the kind of concise message that gets acted on instead of ignored. It draws on her experience building and running companies, not abstract communication theory.

Posts break down specific communication techniques, like structuring a pitch or delivering hard feedback, often with before-and-after examples showing weak phrasing turned sharp. Aimed at people whose job depends on getting others to understand and act on what they're saying.

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